FAQ

We are committed to maintaining the tradition of excellence that has been steadily established in the precious metals business for more than 140 years.

frequently asked questions

Have questions? We have the answer! Welcome to our FAQ section.

Why should I choose Handy & Harman Manufacturing (S) Pte Ltd to refine my materials?

Handy & Harman Manufacturing (S) Pte Ltd has been established in Singapore since 1984. We are not only very realiable in business but we also offer the most competitive refining fees to our valued customers. We emphasise on our security systems and most importantly, we ensure that your materials will be destructed completely in Singapore, without any chance of grey market ingression.

How do I monitor my precious metal prices of my materials?

To create ease and efficiency for our valued customers, Handy & Harman Manufacturing (S) Pte Ltd’s website has created a ‘Precious Metals Price’ Blue colour Tab on the right hand side of the web page. So that you to view the London Metal Exchange (LME) of the latest up-to-date Precious Metals Prices of your materials.

Why pricing is done using London Metal Exchange (LME)?

From our past experiences, LME usually offers the highest rate to customers. We want to our customers to enjoy the best rates available in the market.

Can I do the witnessing of my own materials?

Handy & Harman Manufacturing (S) Pte Ltd welcomes our valuable customers (or company representatives) and invite you visit our refinery plant in Singapore, guiding you through our refining procedures and at the same time assuring you that your materials are completed destructed at our very own plant.

Is it possible to delay the settlement even after receiving my results?

We understand our customers’ concerns regarding pricing of the materials. Hence, Handy & Harman Manufacturing (S) Pte Ltd offers pending of the remmitance up to 8 months. After which, we will price accordingly in our discretion and remit the money to the customer immediately without further notice.

I still have some queries, how do I get in touch with you?

Handy & Harman Manufacturing (S) Pte Ltd operates during business hours from 8.00am to 5.15pm (+8 GMT) on Mondays to Fridays. We are closed on Weekends and Singapore Public Holidays. We also have representative offices in Malaysia, The Philippines and China. Please feel free to get in touch with us at the ‘ Enquiry’ / ‘Contact Us’ web page or simply call our hotline at +(65) 6861-1766. We will do our very best to satisfy your queries.

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Fair and honest business practices have been part of Handy & Harman Manufacturing (S) Pte Ltd's Heritage, Culture and Tradition from the start.

Look no further! With our commitment to quality and customer satisfaction, you can trust us to deliver exceptional service and ensure your peace of mind.